Frequently Asked Questions

Are you and your team qualified?

Coastscape Services are proud to be a member of the Queensland Building and Construction Commission and have been licensed Structural Landscapers since 1994 .

We pride ourselves on maintaining a perfect record with QBCC since 1994.

We are also accredited and licensed with Landscape Queensland, and Master Builders QLD

All staff (with the exception of our experienced labourers), are experienced with qualifications in their relative area of expertise.

What should I be looking for in a design?

Elements to take into consideration when planning a new landscape design are things such as: the slope of the land, drainage requirements, soil type, north facing sun, views, neighbours etc. You need to think about what are the main purposes of the garden and its use. Will you be having pets and children or entertaining often? Coastscape Services will be able to look at all your needs and requirements and help design an amazing landscaped area to suit every condition.

How many quotes should I get?

Typically people get a couple of quotes, it also depends on how you feel with the company quoting. It is important when obtaining quotes to give the same details and brief is given to each company. Its quite often that people do not compare apples for apples. Things of importance to look at are: the size of the plants, quality of materials, soil and site preparation. Aside from just the price, sometimes you really do get what you pay for so keep in mind if a quote may be just a little stretch on the budget and you feel comfortable and confident in that company…it may well be worth the investment.

How do I know you will do a good job?

Have a look at our previous jobs, big and small and what our customers say. We have a vast array of customer feedback information available for you that can be accessed from our website. We have been in business since 1998 and serve not only new clients but existing clients we that we have retained for years. If we did not got a great job for our clients, we would not be here right now. You can ask around the community on our reputation, word of mouth is a great way to get feed back and has been our main source of referrals for business.

What areas do you service?

Surprisingly there isn’t an area we wont go to. We do specialise in work on the Gold Coast, Southern Gold Coast and Brisbane Region, however we have experience up and down the eastern seaboard as far north as Port Douglas and as far south as Melbourne and to Adelaide. But it doesn’t stop there… we have been contracted for a variety of construction works including Residential and Commercial projects overseas in places such as Fiji, New Zealand, Croatia and the USA.

How often should I maintain my garden?

Short answer… As often as it needs. Some gardens require weekly maintenance, some bi-weekly, and some are maintained well on a monthly basis. It really depends on your type of landscaping. We will make the best recommendation for you to keep your garden healthy all year round whilst working within budgets. The great benefit of having it maintained regularly  is that any potential problems such as pests or water issues are attended to before they become larger and more costly scenarios…and you get to go away on Holidays knowing that your investment is well looked after.

What is the best way to contact you?

You can contact us easily enough by phone, the old fashioned way, or you could email us, submit an online enquiry and we will get back to you, or send us a message through Facebook. We are available Monday to Saturday.

Do you provide free quotes?

We do provide free quotes at no cost to you. We will spend some time with you discussing your needs and tailor a suitable plan. We can offer also paid consultation services if needed.

What days do you operate?

Monday to Saturday. Sundays we do tend to not want to bother our clients and also spend time with our families.

Do you provide commercial landscaping?

Absolutely we do, we provide anything from small retail scapes right up through to large developments like the Soul Building Surfers Paradise. Coupled with the construction is a commercial maintenance package if required.

How long have you been in business?

We have been in business since 1988  successful and fun filled years since 1988. We are long standing community members and thrive on having built such a reputation for our business over that time.

Have you won any awards?

In fact we have. We have wont he Gold Coast City Council Garden Competition and also the Landscape Queensland Construction Excellence Awards.

Do you offer Warranty assurance?

We are so happy and confident with the services that we provide that we offer a 2-year guarantee, written and watertight on all our works. This is your surety of ethical and friendly professionalism.

What services do you provide?

We are a one stop shop for every part of your landscape needs, our services include: excavation works, irrigation, drainage, paving, tiling, landscape design, plans, council submissions, water feature installations, handcrafted stone work and features, swimming pool areas paved or tiled, timber decks, huts, insulated patios and pergolas, fencing including pool fencing of all types, natural swimming pools, brick and block work, concreting, landscape lighting, turf and lawns, mulching, garden bed installation, palm trees installed and removed.

What size jobs do you undertake?

We take on all jobs, from small hedging and re-mulching works right through to $0.5 million dollar complete landscape installations including pools.

Do I need council approval to build a retaining wall, or other structures?

This is dependent on the size, location and whether or not it is structural. We will look at this in our consultation with you and advise you right away if we need council approval for any works. If we do, we take care of all of that in-house.

How can I trust the quality of the products you supply?

Our products need to be of the highest standard and quality possible to ensure the longevity of your garden and its resistance to pets and damage. Don’t forget about our 2 year warranty, so if something fails, we will replace it*

How do I go about organising a consultation?

Just get in contact either by phone or email and we will follow up and briefly discuss your needs over the phone and then make a time to view the site. Its that easy…

What if I’m not quite sure what type of landscaping to have?

That is no worry at all, that’s why we’re the experts and will provide the best advice and details for your landscape needs. Let us do the thinking for you.

What is the process for the quotation?

We have a brief discussion over the phone, followed by a site visit and conversation. From there we will prepare the quotation in our office and then either email it to you or make a time to discuss it with you in person depending on the size of the job.

I already have a design prepared, can you construct and install it?

Of course, we often find that customers have had a design detailed out for them some time ago and are now ready for the construction phase. We will most certainly work to your plan that you have spent your valuable time and money on.

What type of maintenance do you offer?

We offer every aspect of garden maintenance that is required to keep you garden looking amazing all year round. From watering, mulching, replanting, hedge trimming, garden mowing, palm cleaning, pest control etc., there isn’t anything we can’t do to keep you garden in top shape..

How does the design process work?

Coastscape’s creative design team of fully qualified Landscape Architects and Garden Designers, offers the valued client desired inspiration in the companionship of indoor and outdoor living.

Working with the opportunities and constraints of the highlighted environment while incorporating the specified dreams and budget of the client, commands a professional outlook and approach that is delivered by the Coastscape Design Division.

From consultation to conceptual ideas & master plans right through to implementation, the client’s involvement is top priority as to ensure their dream landscape is one to be cherished in the years to come.

LS CONTRactor
Screen Shot 2015-07-27 at 8.29.51 am
Screen Shot 2015-07-27 at 8.29.50 am
Unknown-1
Unknown
image013